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Terms and conditions

These terms and conditions apply to all purchases of products on Estetikcentrum.se and shop.estetikcentrum.se. By placing an order, you accept these terms and conditions.

A binding purchase agreement is only concluded when we send a delivery confirmation to the email address you provided. The automatic order confirmation you receive immediately after purchase is only a confirmation that we have received your order and does not mean that a binding contract has been entered into. We reserve the right to refuse an order in cases where stock levels, pricing or technical errors make delivery impossible.

Prices

All prices are stated in Swedish kronor including VAT. We reserve the right to make any text, images and price calculations on the website. This includes, but is not limited to:

  • Incorrect prices or discounts.

  • Incorrect volume specifications (e.g. ml/pc) or technical specifications.

  • Final sale or stock balance error.

In the case of products that are clearly incorrectly priced, or where the customer should have realized in good faith that the price was incorrect, Estetikcentrum reserves the right to cancel the order and refund the full amount. We do not guarantee that the images accurately reflect the actual appearance or exact volume of the product.

Payment & Delivery

All payments are made securely via Klarna. You can choose from the payment options offered at checkout.

We normally ship your goods with Postnord, Bring or Schenker.

  • Delivery time: Normally within 2-4 working days within Sweden. For international orders, delivery time varies depending on destination.

  • Shipping cost: Domestic from 35 SEK. To Denmark from 175 SEK. When shipping to other countries, the cost may vary and is shown at checkout.

In the event of transport damage, we ask that you report this immediately to us at info@estetikcentrum.se so that we can file a complaint with our carrier.

Right of withdrawal and exchanges

You have the right to cancel a purchase within 14 days of receiving your order.

  1. The item must be unopened and free of defects.
  2. Complete original packaging must be returned in its entirety and must be undamaged.
  3. A receipt or invoice must be presented.
  4. Please state the reason and wishes for the change.
  5. When the item is returned, we will send the item you wish to exchange, or alternatively credit/refund you.
  6. As a customer, you are responsible for return shipping in the event of a cancelled purchase or exchange.
 
Important exception: For health and hygiene reasons, the right of withdrawal only applies to unopened products with unbroken seal/packaging. Products whose packaging has been opened, as well as surgical accessories (such as girdles and compression garments), cannot be returned.

Complaints & Disputes

If an item is faulty or damaged upon delivery, you must contact us within 5 days of receipt. 

Email info@estetikcentrum.se with a description of the error, order number and picture/video of the damage. If the complaint is approved, we will replace you with a new or equivalent product at no extra cost.

In the event of a dispute, Estetikcentrum follows recommendations from the Swedish National Board of Consumer Complaints (ARN). All illegal actions or attempted fraud on the webshop will be reported to the police.

Customer service and support

For questions regarding products, orders or Estetikcentrum's operations, contact us via email at info@estetikcentrum.se

Do you have a question about Terms of Purchase?

Our experienced skin care therapists at Estetikcentrum are here to guide you. Ask your question and we will help you find the right solution for your skin.

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Do you have a question about Terms of Purchase?

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